Privacy Policy
PeachTree Mental Health
Effective Date 1st of June 2025

PeachTree Mental Health (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal information. We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant healthcare regulations. This policy outlines how your personal information is collected, stored, used, and disclosed when you access our services.
 

1. What Information We Collect

To provide safe, ethical, and effective services, we collect personal and sensitive information that helps us understand and support your needs.
This may include:

• Name, address, phone number, and email address

• Date of birth and emergency contact details

• Medical and mental health history

• Your presenting concerns and support needs

• Session notes and treatment plans

• Billing information, Medicare or private health fund details where applicable

2. How We Collect Information

We collect information through:

• Intake forms and registration documents

• Conversations during sessions (in person, phone, or video)

• Emails or other written communication

• Referrals from third parties, with your consent
   

3. Why We Collect Your Information

We collect your information to:

• Deliver counselling, psychosocial support, assessment, or supervision

• Understand and respond to your mental health, psychosocial, assessment, or supervision needs

• Manage appointments and communicate with you about services

• Fulfil legal, ethical, and professional responsibilities

4. Storage and Security of Information

All client information is securely stored on Halaxy, an encrypted healthcare practice management system. PeachTree Mental Health is a paperless     
organisation. Any paper records received are securely uploaded to Halaxy and then destroyed via shredding.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes password     
protection, limited access controls, and secure digital systems.
 

5. Confidentiality and Disclosure

What you share with us is treated with care and kept confidential. Information may only be shared in the following situations:

• When you give written and signed permission

• When required by law, including risk of harm to self or others, child protection concerns, or criminal activity

• In emergencies where there is a serious risk to you or others

• When disclosure is legally required i.e., requested by court orders​

• We may discuss de-identified information with a clinical supervisor to ensure quality care

We never share your personal details for advertising or promotional use.

6. Access to Your Information

You have the right to:

• Ask for access to the information we hold about you

• Request corrections if any information is inaccurate, outdated, or incomplete

• Request a copy of your file or have them shared with someone else (with signed consent)

All requests must be made in writing and include proof of identity. Please use the contact information listed on this website.

7. Anonymity

If it's legally and practically possible, you're welcome to access services without sharing your full identity or by using a pseudonym. Keep in mind that in most cases, knowing who you are helps us provide the most effective support.

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8. Telehealth Considerations

If using phone or video sessions, it is your responsibility to ensure a private and secure environment. While we take all reasonable steps to maintain
confidentiality, online communication carries inherent risks.
 

9. Parental/Guardian Consent

If services are provided to a minor, parental or guardian consent is required before services begin. Confidentiality for the minor may still be
maintained depending on their age, maturity, and legal rights.
 

10. Complaints

If you have concerns about how your personal information has been handled:

• Please contact us directly and we will respond within 30 days

• If unresolved, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au
Or contact your state health complaints authority

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